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My testimonials aren't visible on my website
My testimonials aren't visible on my website
Dean Walton avatar
Written by Dean Walton
Updated over 5 years ago

For testimonials to display on your website, the following things must happen:

  1. You must install the global tracking code and the status must be ACTIVE. Find out more here.

  2. You must activate a widget by installing its embed code. Find out more here. 

  3. You must have approved testimonials to display. Find out more here.

If all three of those things have happened, then testimonials should display on your website.
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​If they still aren't displaying, please check the following common causes:

— Check that your approved testimonials pass any filters you set when creating the widget. For example, if you chose to only display featured testimonials, make sure you have some that have been marked as featured. 

— Check that both embed codes were pasted in to the correct places. The global tracking code should be in the <head> section of every page, while the widget embed code should be placed exactly where you want the testimonial(s) to appear.

— Check that the widget embed code is placed within an element that is visible. 

— Check that you have JavaScript enabled in your browser. 

— Check that no other scripts are blocking the global tracking code.
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If your testimonials still aren't displaying after checking all of the above items, please send us a message on the chat or via email and we'll get back to you ASAP!


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